During the recent hurricane evacuation ,on Thursday, our AC went out. Call Gray's but they were concerned they might not be able to find someone to look at our problem. I got a call back in a half hour and advised a technician would be coming. An hour later, he was at my door. A half hour later the unit was FIXED and running well. How about that for GREAT CUSTOMER SERVICE. Gray's went the extra mile to help a customer in need. THANK YOU, Gray's. Job well done with super results!!!!